Frequently Asked Questions

 You can register for an account here. You will need your member ID card and unique PIN number to complete your registration. 

You can get a PIN in multiple ways:

• By mail: we mail PIN numbers to new contract holders when they first enroll.
• By phone: please call 1-800-411-BLUE (2583) and follow the prompts for help setting up a MyBlue account.

You can also use a recent Explanation of Benefits (EOB) form that’s less than two years old to register. We’ll ask for the claim number and the dates of service listed on the form.

Click here to go to the log in page, and then click “Forgot your password?” on the right. Enter your username and email address associated with your MyBlue account and click “Submit.” You’ll receive an email from MyBlue with the subject “Your New Password” that contains a temporary password that will expire in 48 hours. Use this temporary password to log in to MyBlue and follow the prompts to change your password.

Click here to go to the log in page, and then click “Forgot your username?” on the right. Enter the email address associated with your MyBlue account and click “Submit.” You will receive an email from MyBlue with the subject “Your Username.”

Click here to go to the log in page, and then click “Forgot your email address?” on the right. Enter your enrollment information, including your member ID number, first name, last name and date of birth and then click “Retrieve Email.” Enter your Personal Identification Number (PIN), which you can get by calling 1-800-411-BLUE (2583) and following the prompts for help setting up a MyBlue account. MyBlue will display the email address associated with your account.

Yes.

Please note: If you completed the 2nd authentication step and clicked “Remember this device” on one browser, and then log in to MyBlue on another browser, you will be asked to do the 2nd authentication step again. You will also need to reauthorize your device if you update your username.

We use a 2nd authentication step in MyBlue to verify your identity beyond just your username and password. This helps to protect your account from unauthorized access. It also helps to better secure your information and reduce the risk of fraud.

Select “Remember this device” when you complete the 2nd authentication step.

Please note: You must enable cookies on your browser. The following links explain how to enable cookies for different browsers: IE, Chrome, Firefox, Safari, Edge.

You must also keep cookies after closing your browser. The following links explain how to keep cookies after closing the browser: IE, Chrome, Firefox, Safari, Edge.

Your browser must be in a normal mode, not private mode (for IE 11, Firefox) or incognito mode (for Chrome).

If you completed the 2nd authentication step and clicked “Remember this device” on one browser, and then log in to MyBlue on another browser or have any of the following changes, you will be asked to do the 2nd authentication step again.

• Resolution (width/height) and color depth
• Browser plugins
• Operating System

If you completed the 2nd authentication step and clicked “Remember this device” on one browser, and then you changed your MyBlue username, you will be asked to do the 2nd authentication step again.

If you completed the 2nd authentication step and clicked “Do not remember this device”, you will be asked to do the 2nd authentication step the next time you log in to MyBlue.

After you complete the 1st authentication step by entering the correct username and password, you may be asked to complete the 2nd authentication step. To do this, you can use one of following options:

• Verification code: Enter a unique 6-digit code that will be sent to your email address. The code will expire ten minutes after it is sent.
• EOB information: Enter the claim number and first date of service from a recent explanation of benefits (EOB).
• PIN: Enter your personal identification number (PIN). You must call 1-800-411-BLUE (2583) and follow the prompts for help setting up a MyBlue account to request your PIN.

Log in to MyBlue with your username and password. You will see a pop-up window that indicates you need to confirm your email address. Click the button on the pop-up to resend your verification email. You will then receive another verification email. Be sure to check your junk or spam folder if the message doesn’t appear in your inbox. Then click on the link in the verification email you received, and click “Submit” on the verification page. You will see a verification success message.

You may also get this email if you accessed your MyBlue account from a different browser.

The verification code may be expired. It is valid for 10 minutes after you log in to MyBlue. You can request a new verification code by clicking the “Resend code” link on the 2nd authentication screen.

You can also use the explanation of benefits (EOB) option or personal identification number (PIN) option to complete the 2nd authentication step. First, click on the “Verify your device another way” link on the 2nd authentication screen. Then:

• Click on “Use my EOB” if you have a claim. Enter the claim number and first date of service from a recent EOB, or
• Click on “Use my PIN”. Enter your PIN. You must call 1-800-411-BLUE (2583) and follow the prompts for help setting up a MyBlue account to request your PIN.

When you created your MyBlue account, you should have received a verification email to the email address you provided during registration. Click on the link in the verification email you received, and then click “Submit” on the verification page. You will see a verification success message.

MyBlue sends a verification code email when you log in and you need to complete the 2nd authentication step.