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Arizona

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Blue Cross and Blue Shield of Arizona

General Inquiries

Blue Cross and Blue Shield of Arizona
8220 N. 23rd Avenue
Phoenix, AZ 85021

Claims

Blue Cross and Blue Shield of Arizona
P.O. Box 2924
Phoenix, AZ 85062-2924

Customer Service

1-602-864-4102 FEHB
1-888-585-8922 PSHB
1-800-345-7562

Precertification

1-602-864-4102 FEHB
1-888-585-8922 PSHB

Mental Health/Substance Use Disorder Precertification

1-888-883-4451 FEHB
1-888-585-8922 PSHB

Care Management Programs

Asthma
Chronic Obstructive Pulmonary Disease
Congestive Heart Failure
Coronary Artery Disease
Diabetes

If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. For other language assistance or translation services, please call the customer service number for your local Blue Cross and Blue Shield company.