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Florida Blue

General Inquiries

Florida Blue
P.O. Box 1798
Jacksonville, FL 32231-0014

Field Service
P.O. Box 45190
Jacksonville, FL 32232-5190
www.floridablue.com

 

 

 

Claims

Florida Blue
P.O. Box 1798
Jacksonville, FL 32231

Customer Service

1-800-333-2227 FEHB

1-844-960-2583 PSHB

8am – 6pm ET Monday through Thursday;

8:45am – 6pm ET Friday; and

Closed daily 12:15 – 1:30 pm ET

Precertification

1-800-955-5692 Option # 5

Mental Health/Substance Use Disorder Precertification

1-800-955-5692 Option # 2

Care Coordination

1-800-337-2204

Care Management Programs

Florida Blue
P.O. Box 1798
Jacksonville, Florida 32231
1-800-337-2204

If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. For other language assistance or translation services, please call the customer service number for your local Blue Cross and Blue Shield company.

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