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Hawaii

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Blue Cross and Blue Shield of Hawaii

General Inquiries

1-808-948-6281
Blue Cross and Blue Shield of Hawaii
818 Keeaumoku Street
Honolulu, HI 96814
www.hmsa.com

Medical Claims

P.O. Box 1346
Honolulu, HI 96807-1346

Customer Service

1-800-966-6198

Precertification

1-800-877-5394

Disease Management

1-800-966-6198

Mental Health/Substance Use Disorder Precertification

1-855-856-0578

Care Management Programs

Asthma
Chronic Obstructive Pulmonary Disease
Congestive Heart Failure
Coronary Artery Disease
Diabetes
1-855-329-5461

Dental Claims

(Effective 7/1/2022)

 

Phone:

Monday - Friday 8 a.m.-4 p.m.

Oahu (808) 948-6281

Toll Free: (800) 966-6198

 

Paper Claims (Including Resubmission Claims and Correspondence):

HI FEP Claims

P.O. Box 69401

Harrisburg, PA 17106-9401

 

Electronic Claim Submission:

Payor ID: HMSA1 or Speed eClaim process

If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. For other language assistance or translation services, please call the customer service number for your local Blue Cross and Blue Shield company.

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