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New Mexico

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Blue Cross and Blue Shield of New Mexico

General Inquiries

1-505-291-3500
Blue Cross and Blue Shield of New Mexico
5701 Balloon Fiesta Parkway NE
Albuquerque, NM 87113-2447

FEP Service
4002 Loop 322
Abilene, TX 79602

Claims/Customer Service

Blue Cross and Blue Shield of New Mexico
P.O. Box 660058
Dallas, TX 75266-0058

Customer Service

 

Precertification

1-800-325-8334

Mental Health/Substance Use Disorder Precertification

1-877-783-1385

Case Management 

1-800-462-3275

Disease/Care Management Programs

Asthma
Chronic Obstructive Pulmonary Disease
Congestive Heart Failure
Coronary Artery Disease
Diabetes 

If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. For other language assistance or translation services, please call the customer service number for your local Blue Cross and Blue Shield company.