New York

Anthem Blue Cross and Blue Shield New York

General Inquiries

1-212-476-1000
www.anthembluecross.com/

Claims and Correspondence

Anthem Blue Cross and Blue Shield New York
P.O. Box 105557
Atlanta, GA 30348-5557

Customer Service

1-800-522-5566 FEHB
1-833-821-2256 PSHB

Disease Management

1-844-730-0088
Weekdays from 9 a.m. to 8 p.m. local time (excluding holidays)

Precertification

1-800-860-2156 FEHB
1-833-821-2259 PSHB

Mental Health/Substance Use Disorder Precertification

1-800-424-4011 FEHB
1-833-821-2264 PSHB

BlueCross BlueShield of Western New York

General Inquiries

1-716-887-6900
BlueCross BlueShield of Western New York
257 West Genesee Street
Buffalo, NY 14202-2657
www.bcbswny.com

Care Management Programs

Asthma
Chronic Obstructive Pulmonary Disease
Diabetes
Heart Health
Spine Health
Case Management including Maternity Care

1-877-878-8785 Option # 2

BlueShield of Northeastern New York

General Inquiries

1-716-887-6900
BlueShield of Northeastern New York
30 Century Hill Drive
Latham, NY 12110
https://www.bsneny.com/

Customer Service

1-800-234-6008 FEHB
1-844-946-6226 PSHB

Precertification

1-800-860-2156 FEHB
1-833-821-2259 PSHB

Mental Health/Substance Use Disorder Precertification

1-844-946-6264

Excellus BlueCross BlueShield

General Inquiries

1-585-454-1700
Excellus BlueCross BlueShield
165 Court Street
Rochester, NY 14647
www.excellusbcbs.com

Customer Service

1-800-584-6617 FEHB
1-877-878-4657 PSHB

Precertification

1-800-584-6617 FEHB
1-877-878-4657 PSHB

Mental Health/Substance Use Disorder Precertification

1-800-277-2138

If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. For other language assistance or translation services, please call the customer service number for your local Blue Cross and Blue Shield company.