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North Carolina

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Blue Cross and Blue Shield of North Carolina

General Inquiries

1-919-489-7431
Blue Cross and Blue Shield of North Carolina
4615 University Drive
Durham, NC 27702
www.bcbsnc.com
 

Claims/Customer Service

Blue Cross Blue Shield of North Carolina
P.O. Box 35
Durham, NC 27702

Customer Service

1-800-222-4739 FEHB
1-888-419-5772 PSHB

Precertification

1-800-672-7897

Case Management 

1-888-234-2415
1-919-765-2081 Fax

Care Management Programs

Asthma
Chronic Obstructive Pulmonary Disease
Congestive Heart Failure
Coronary Artery Disease
Diabetes
1-800-222-4739

Healthy Endeavors

1-888-392-3506
1-919-765-2081 Fax

Mental Health/Substance Use Disorder Precertification

1-800-222-4739 FEHB
1-800-672-7897 PSHB

If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. For other language assistance or translation services, please call the customer service number for your local Blue Cross and Blue Shield company.

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